- For repair & warrenty
Regarding the repairment, we accept watches puchased in Knot's gallery shops or authorized shops in Japan (straps are not included).
If your purchase was in Taiwan, Korea, Singapore, Vietnam, or Thai, please contact the shop you purchased directly.
For those who purchased in Japan, please contact firstname.lastname@example.org for further on information.
*Please take a picture of your watch and tell us the problem in the email, our person in charge will get back to you as soon as possible.
*Warranty card issued by Knot Co., Ltd. is required for repairment, so please keep it well after puchase.
We provide 1 year warranty for Quartz model (including CAP-38) and 3 years for Automatic model (AT-38, ATC-40, AT-40S series only)
However, in the following cases, repair and adjustment service will be provided at cost even within the guarantee period.
- ●Battery replacement
- ●Scratches of the case and glass caused by use
- ●Water damage
- ●Damage caused by accidents or improper usage.