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About Repair Inquiry
In order for you to enjoy using our products with complete peace of mind, we have an expert team of
professional staff available who can repair them for you. If you have any questions about repairs, please feel
free to contact us!
Repair Steps
1. Please contact global_info@knot-designs.com with information and photos of
the damage.
We will provide the recommended repair method and repair costs within 7 business days.
*repair cost list for reference 2. For customers who have confirmed that they will be sending the item for repair, the
customer service staff will ask you to send the item to the designated location. 3. After the goods have been repaired, customer service staff will notify you to complete
payment for the repair costs. 4. Once payment is confirmed, we will deliver the
repaired products to your designated address.
Notes
1. We accept watches purchased through
the Global Online Store or in Knot’s gallery shops or authorized shops in Japan. If your purchase was made
in Taiwan, Korea, Vietnam or Thailand, please contact the shop that the item was purchased from
directly. 2. The Quartz model (including CAP-38) has a 1-year warranty, and the
Automatic model (AT-38, ATC-40, AT-40S series only) has a 3-year warranty. No repair costs will be incurred
within this period.
However, in the following cases, the repair and adjustment service will be provided
at cost even within the warranty period.
- Battery replacement
- Scratches on the case and glass
caused by personal use
- Water damage caused by personal use
- Any other damage caused by accident
or improper usage 3. Straps are consumable goods, and we therefore do not
provide repair for straps. 4. The warranty card issued by Knot Co. Ltd. is
required when we ask you to send the item back to Japan, so please retain it after purchase.